Refund Policy

30-Day Free Returns

At BrightTapeLED, we want you to shop with confidence. This return policy applies to eligible orders shipped to customers worldwide.

Eligibility for Returns

We accept returns of eligible new, unused, and unmodified products within 30 days of delivery. Returned items must be in their original condition and include all original packaging, accessories, and documentation.

Custom-cut, specially ordered, installed, modified, damaged, or used products are not eligible for return unless the item is defective, damaged in transit, or we sent the wrong item.

Free Return Shipping

Eligible returns are free of charge. To start a return, please contact us at support@brighttapeled.com with your order number, product name, and the reason for the return.

We will provide return instructions and a prepaid return shipping label.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is defective, damaged, or incorrect, contact us as soon as possible and include your order number and clear photos or videos of the issue.

We will review the case and provide an appropriate solution.

Refunds

After we receive and inspect your return, we will notify you of the approval status.

Approved refunds are issued to the original payment method within 5–10 business days. Your bank or payment provider may require additional time to post the refund.

Exchanges

If you need a different item, please contact support@brighttapeled.com. We will confirm the available options and next steps.

Contact Us

Email: support@brighttapeled.com

Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM.