BrightTapeLED wants customers to feel confident when purchasing LED strip lights, power supplies, controllers, aluminum channels, and lighting accessories. If you have an issue with your order, please contact us as soon as possible so we can review the situation and help with the next step.
Returns and refund requests
Refund or return eligibility depends on the product condition, order status, and reason for the request. Products should be unused, unmodified, and returned with original packaging when a return is approved. Custom-cut, specially ordered, installed, modified, or damaged products may not be eligible for return unless the issue is caused by a confirmed product defect.
Warranty coverage
Most eligible BrightTapeLED lighting products include a 5-year warranty against manufacturing defects under normal use. Warranty does not cover incorrect installation, wrong voltage, overloaded power supplies or controllers, water damage on non-waterproof products, unauthorized modification, physical damage, or misuse.
Shipping time
Standard order processing and shipping time is typically 2–5 business days, depending on product availability, order size, destination, and carrier service. Wholesale or project orders may require additional confirmation or preparation time.
How to request help
Please contact us with your order number, product name, photos or videos of the issue, and a short explanation. For installed LED strip projects, include photos of the power supply, controller, wiring, and installation area when possible.